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Frequently Asked Questions

Please Select Your Question Below:

Please visit our Shareholder Service Center and complete the Shareholder Details Form or download the Shareholder Details Form sign it and email it to sharetrack@scs.co.zm.

Please note that if your shares are held in the LuSE CSD (dematerialized shares), you are also required to inform your stock broker of any such changes relating to these shares.

Please visit our Shareholder Service Centre and complete the Shareholder Details Form or download the Shareholder Details Form sign it and email it to sharetrack@scs.co.zm or download a form from our website www.sharetrackzm.com

Yes, please visit our Shareholder Service Centre and complete the Shareholder Details Form or download the Shareholder Details Form from our website (www.sharetrackzambia.com) sign it and email it to sharetrack@scs.co.zm Please make sure that you provide bank details requested and if possible consult your bank for any assistance and your account number and branch code must conform to the required format for Electronic Funds Transfer.

This is usually not advisable but you must give us an express formal mandate to pay a third party. We shall require formal acceptance by third party as well as certified copies of NRC/ID of both third party and shareholder. Please visit our Shareholder Service Centre and complete the Shareholder Details Form or download the Shareholder Details Form from our website (www.sharetrackzm.com) sign it and email it to sharetrack@scs.co.zm

It is understood that some shareholders do not have bank accounts because of high bank charges. It is therefore recommend that they try and open accounts with (NATSAVE) and Building Societies where account charges are less than those charged by commercial banks.

Another payment avenue that is recommended is Mobile Money with MTN and Airtel Zambia.

If you are able to open an account with Airtel Money, MTN Mobile Money, NATSAVE or any Building Society, please visit our Shareholder Service Centre and complete the Shareholder Details Form or download the Shareholder Details Form from our website (www.sharetrackzm.com) sign it and email it to sharetrack@scs.co.zm

Please ensure that you provide us with certified copies of Letter of Administration or Probate from the Zambian High Court with accompanying documents confirming the demise of the shareholder. The Administrator/Executor will be required to also submit a certified copy of their ID/Passport and a duly completed Shareholder Details Form
We shall require a formal request from you. Our record system is able to generate a shareholder dividend statement that will show dividends paid and not paid to individual shareholders. Upon confirmation and update of your account, we would request the Issuer to pay any unpaid dividends to you.

Yes, please visit our Shareholder Service Centre and complete the Shareholder Details Form or download the Shareholder Details Form from our website (www.sharetrackzm.com) sign it and email it to sharetrack@scs.co.zm Please make sure that you provide us with your Mobile Money Account details and if possible consult your Mobile Service Provider for any assistance and your account number.

This is subject to currency regulations that may be in force in Zambia. Please visit our Shareholder Service Centre and complete the Shareholder Details Form or download the Shareholder Details Form from our website (www.sharetrackzm.com) sign it and email it to sharetrack@scs.co.zm Please make sure that you provide us with the required details including your bank swift code and currency of your account.

Yes, please visit our Shareholder Service Centre and complete the Shareholder Details Form or download the Shareholder Details Form from our website (www.sharetrackzm.com) sign it and email it to sharetrack@scs.co.zm Please ensure that you consult your bank so that you have the correct account number, branch name and code.

Answer: No, in Zambia these transactions are only undertaken by LuSE licensed Stock Brokers who are regulated by the Securities and Exchange Commission (SEC).

Currently, the licensed stock brokers are:

African Alliance Zambia Securities Limited
The Coliseum
Block A, Ground Floor
Bwinjimfumu Road
Lusaka
Zambia

Postal address
P. O. Box 32308
Lusaka
10101
Tel: +260 211 220 460 or +260 211 840 513
Fax: +260 21 184 1033
Email: info@africanalliance.com
www.africanalliance.com

Equity Capital Resources
12 Mushemi Road off Lubu Road
Longacres
Lusaka
Tel: +211 840313
CELL: +260 955 378 489
info@ecrzambia.com
www.ecrzambia.com

Intermarket Securities Limited
Farmers House, Central Park
Ground Floor, Exchange Building
Cairo Road
P.O Box 35832
Lusaka,
Zambia
Phone: 260 211 227227-8
Fax: 260 211 227 274
info@intermarket.co.zm
www.intermarketsecurities.com

Madison Asset Management Company Limited
LSA House, Plot 316
Independence Avenue
P.O Box 37013
Lusaka
Zambia
Tel: +260 211 223023/5
Fax: +260 253 417
Email: info@madisonassets.co.zm
www.madisonassets.co.zm

Pangaea Renaissance Securities Limited
3rd Floor, North Wing
Farmers House, Central Park
P O Box 30163, Cairo Road
Lusaka
Phone: +260 211 220 707,
+260 211 238 709, +260 211 238 710
Fax: +260 211 220 925
General Email: pangaea@microlink.zm
www.pangaea.co.zm

Stockbrokers Zambia Limited
2nd Floor, Stock Exchange Building,
Central Park
P.O Box 38956
Lusaka
Tel:+260 211 232456
Fax: +260 211 224055
Email: info@stockbrokerszambia.com.zm
www.stockbrokerszambia.com.zm

Please contact us and inform us of the loss formally. We will require you to complete a Lost Share Indemnity Form that must be signed before a Commissioner of Oaths. Once this form is submitted to us, we will cause to issue a new share certificated for endorsement by the Issuer. You may also download a lost Share Indemnity Form from our website (www.sharetrackzm.com).

Please ensure that in addition to providing us with certified copies of the ID/Passport and a duly completed Shareholder Details Form, the Executor is required have the Will validated in the Zambian Courts of law or alternatively the Executor can have the grant of administration obtained in a foreign country registered with the Zambian Courts.

It is important to note that this process will require services of a Zambian Lawyer and we are available to recommend legal firms that can undertake this service at a fee. One legal firm currently undertaking this service with us is:

Folotiya and Chiumya Legal Practitioners
Villa 15, Millennium Village
Birdcage Walk, Longacres
PO Box 32923
Lusaka
Zambia

Tel: +260 211 292515
Telefax: +260 211 292017
E-mail: nchiumya@fnclegal.com, info@fnclegal.com